EDClass Mobile App Support
Mobile App Support
Welcome to the EDClass App Support hub. Find troubleshooting guidance, FAQs, and contact routes for the EDClass mobile application on iOS and Android.
Frequently Asked Questions
How do I log into the EDClass app?
Use the authorised username and password credentials supplied by your school or organisation. Plaintext passwords are never stored on your device.
Why am I not receiving push notifications?
- Check that notifications are enabled for EDClass in your device settings (Settings > Notifications > EDClass).
- Check your device’s power-saving settings to ensure background alerts are permitted.
- Ensure you are running the latest version of the app from the App Store or Google Play Store.
How do I reset my password?
Use the Forgot Password link on the login screen or contact your school’s designated EDClass platform administrator.
Technical Support and Contact Details
If you encounter technical issues, unexpected errors, or access difficulties:
Email: support@edclass.com
Telephone: +44 (0)1909 568 338
Hours of Operation: Monday – Friday, 8:00 AM – 5:00 PM UK Time
Office Location: Aston House, Dinnington, Sheffield, South Yorkshire, S25 3QD
